Refund Policy
Refund Policy
This Refund Policy sets out the general framework that applies to programme-related payments, deposits, administrative fees, and service fees collected in connection with admissions, programme support, partner coordination, and local academic delivery.
1. General Principle
Refund eligibility depends on the nature of the payment, the timing of the request, the stage of the admissions process, and whether third-party or university charges have already been incurred.
2. Non-refundable Items
Administrative processing charges, documentation-review fees, and charges already incurred with third-party providers, awarding institutions, or service partners are generally non-refundable unless otherwise stated in writing.
3. University-related Fees
Where fees are payable directly to an awarding institution or university, those fees will be governed by the applicable university rules, fee schedules, and refund procedures in force at the relevant time.
4. Applicant Withdrawal Before Final Acceptance
If an applicant withdraws before accepting the final admission offer and before making final payment, any refund decision will depend on the payment type and whether any processing or coordination work has already been undertaken.
5. Applicant Withdrawal After Acceptance
Once an applicant has accepted the offer, signed the relevant documentation, or commenced programme-related onboarding, refunds will be assessed case by case in accordance with the final written payment notice and applicable programme conditions.
6. Exceptional Circumstances
Requests arising from serious illness, visa refusal, regulatory restrictions, or other documented unforeseen circumstances may be reviewed individually. Supporting documents may be required.
7. Governing Document
If there is any inconsistency between this page and the applicant’s final admission offer, payment notice, or signed agreement, the final written admission and payment documentation shall prevail.
